Subtitles and closed captions are excellent tools that help with accessibility and for people who like to read dialogue rather than only relying on hearing to follow along. Whether to help those with hearing difficulties or people with audio overload (misophonia) experiences, every streaming service offers subtitles, though not every platform offers the same route to turning them on and off.
Playback settings may not seem like an important function on streaming platforms, but a quick Google search will show customers yearning for it. Some want it to watch movies and shows at faster speeds to save time, while others see it as a tool to help with buffering. To change playback speed on Disney Plus, those needs go unaddressed.